F&B state on their data sheet the sheen level for their Estate Eggshell is 20%.
I recently sent a 2.5l tin back for testing - the finish was so flat the client was unhappy, it was plain for me and a colleague to see once it was dry.
F&B 's response …'It may help to explain the sheen level for Estate Eggshell has to achieve between 15%-20% sheen"
I had painted nine sash windows - full prep, 1 x coat cover stain 2 x full coats F&B Estate Egg, After my client contacted me and I revisited we could all see how flat the finish was. A (rare) fault in F&B paint I assumed and with a new tin applied a third coat to the nine sash windows without question. The new tin brought the desired result of the sheen/lustre associated with F&B eggshell
I returned the tin to F&B with full explanation and a note about my regular and committed usage of their eggshell, but the Service and Technical team wrote to say they were 'unable to extend the offer of financial compensation or costs toward redecoration’
There was more detail about test cards, spectrophotometers, beams of light and levels of reflected light (!) and the explanation about 15%-20% sheen level (the tin I sent back was 17.1%)
I cannot imagine my clients response if instead of getting on and repainting his windows I’d taken the F&B customer service line and discussed the merits of a spectrophotometer!
So do be aware that while F&B aim for a colour accuracy tolerance of less than 1%, their tolerance for eggshell sheen may be 15% which is virtually flat or it may hit 20%
many of you will now be saying ‘told you so Dave’ as I seem to be one of the rare F&B happy-to-use-F&B painters. Hmmm with a response like that seems like I’m with the rest of you and getting their stuff colour mixed from now on.